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Alameda City Fire Department gets collaborative with OneScreen unified video conferencing solution

Case Study Alameda Fire Department

Founded in 1876, Alameda Fire Department is made up of four fire stations and two administrate offices in Alameda, California. Working together, the Department is dedicated to providing a high level of public safety services for their community of over 76,000 residents.

Challenge

The City of Alameda’s Fire Department found it challenging to connect all of their personnel in real time AND visually share, access, and collaborate on files and applications located on their network.

Due to the nature of their mission, Alameda Fire Department personnel need to remain at their respective stations during on-call hours. With four fire stations and two administrate offices, the Department found it difficult to schedule meetings and training sessions that all required participants (both on-duty and of duty) could participate in.

Previously using the Adobe Connect web conferencing platform, the Fire Department frequently experienced excessive latency during their on-site meetings. To add to their dissatisfaction, personnel regularly experienced connection problems when trying to join video conferences from laptops and other mobile devices. Furthermore, the Adobe platform lacked the hardware and tools the Department needed to easily collaborate and share information.

Solution

The City of Alameda’s Fire Department purchased two OneScreen hubware units, which were placed at two different stations. The Department now takes advantage of OneScreen’s high-definition video conferencing, whiteboarding, presenting, training, annotating, and sharing features.

With a clear understanding of Alameda Fire Department’s needs, a OneScreen representatve tailored a customized demonstraton of the soluton for the City’s Department Chiefs. The Chiefs were not only extremely impressed by what they saw, but they also liked the price tag. As a result, the Department purchased two OneScreen all-in-one hubware units.

OneScreen not only offers high definition video conferencing and computing, but also operates on Microsoft Windows 7 – an operating system with which the City’s Fire Department is already familiar and comfortable. The Department also optimizes the OneScreen solution by utilizing new software upgrades and complimentary accounts for OneScreen SofServe – a collaboration hub in the cloud that offers streamlined remote connectivity and productivity.

Results

OneScreen’s simplified HD video conferencing, coupled with easy collaboration tools on one simple device, now provide the City of Alameda’s Fire Department with affordable audio, video, presentation and training tools that don’t compromise quality.

Versatile and simple to use, OneScreen equips the Alameda Fire Department with the ability to conduct audio and video meeting on their terms, with no latency. Personnel can easily join from fire stations, administrate offices or from their own device. In any case, connectivity is always seamless. Department Chiefs and administration now effortlessly share meeting agendas, notes and collaborate on action items using OneScreen 60” and 70” screens.

“We were particularly awe-struck by the quality of OneScreen’s HD video conferencing capabilities. The unit provides staff members with a practically “in-person” experience and lag time was non-existent. All I can say is Wow!”

Chief Daren Olson City of Alameda Fire Department

“Our OneScreen units have connected us better as a department. Our meetings are now more collaborative and we can instantly connect with other stations with a single touch.”

Chief Daren Olson City of Alameda Fire Department

  • Martin Flately, Chief of Police
    Estoy muy impresionado con el producto en general. La pantalla retrata una imagen muy precisa y planeo usarla para propósitos de planificación. He comenzado a desarrollar planes de respuesta para nuestras interacciones con los planteles escolares usando OneScreen Canvas.
    Martin Flately, Chief of Police
    South Town Police Department
  • Eugene Garcia, Deputy Chief
    ¡El precio de OneScreen es muy razonable para un producto con todo incluido! Ha mejorado la calidad de nuestras reuniones. El sonido y la calidad de la imagen es fenomenal. Estamos muy contentos con nuestra compra de OneScreen.
    Eugene Garcia, Deputy Chief
    Deputy Chief City of Las Vegas/Las Vegas Fire Department
  • Scott LeBlanc, Patrol Officer
    OneScreen ha sido un gran activo para nuestro departamento de policía. Es muy útil para sesiones de información y planificación de grandes eventos. Estamos satisfechos con el soporte y servicio al cliente. El soporte técnico ha estado disponible cuando es necesario para responder a todas y cada una de las preguntas.
    Scott LeBlanc, Patrol Officer
    Mattapoisett Police Department
  • Michele Abbott
    Amamos todas las características de OneScreen incluyendo la gran pantalla, la imagen y la calidad de sonido. El equipo de OneScreen nos proporcionó una excelente sesión de entrenamiento. Sin duda lo recomendaría a todo el mundo. Estamos muy contentos de haber comprado OneScreen.
    Michele Abbott
    Hutchinson Police Department
  • Henry C. Dawson, Deputy Fire Chief
    OneScreen nos ha ayudado a ser mas colaborativos en nuestras reuniones. Las sesiones de entrenamiento para los bomberos, pueden realizarse mientras todos ellos están en sus distritos. El Sonido y la calidad de imagen es asombrosa. Definitivamente recomendaría esta solución todo en uno a todo el mundo.
    Henry C. Dawson, Deputy Fire Chief
    Mount Prospect Fire Department