Challenge

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The City of Alameda’s Fire Department found it challenging to connect all of their personnel in real time AND visually share, access, and collaborate on files and applications located on their network.

Due to the nature of their mission, Alameda Fire Department personnel need to remain at their respective stations during on-call hours. With four fire stations and two administrate offices, the Department found it difficult to schedule meetings and training sessions that all required participants (both on-duty and off-duty) could participate in.

Previously using the Adobe Connect web conferencing platform, the Fire Department frequently experienced excessive latency during their on-site meetings. To add to their dissatisfaction, personnel regularly experienced connection problems when trying to join video conferences from laptops and other mobile devices. Furthermore, the Adobe platform lacked the hardware and tools the Department needed to easily collaborate and share information.

Solution

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The City of Alameda’s Fire Department purchased two OneScreen hubware units, which were placed at two different stations. The Department now takes advantage of OneScreen’s high-definition video conferencing, whiteboarding, presenting, training, annotating, and sharing features.

With a clear understanding of Alameda Fire Department’s needs, a OneScreen representative tailored a customized demonstration of the solution for the City’s Department Chiefs. The Chiefs were not only extremely impressed by what they saw, but they also liked the price tag. As a result, the Department purchased two OneScreen all-in-one hubware units.

OneScreen not only offers high definition video conferencing and computing, but also operates on Microsoft Windows 7 – an operating system with which the City’s Fire Department is already familiar and comfortable. The Department also optimizes the OneScreen solution by utilizing new software upgrades and complimentary accounts for OneScreen SoftServe – a collaboration hub in the cloud that offers streamlined remote connectivity and productivity.

Result

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OneScreen’s simplified HD video conferencing, coupled with easy collaboration tools on one simple device, now provide the City of Alameda’s Fire Department with affordable audio, video, presentation and training tools that don’t compromise quality.

Versatile and simple to use, OneScreen equips the Alameda Fire Department with the ability to conduct audio and video meeting on their terms, with no latency. Personnel can easily join from fire stations, administrative offices or from their own device. In any case, connectivity is always seamless. Department Chiefs and administration now effortlessly share meeting agendas, notes and collaborate on action items using OneScreen 60” and 70” screens.