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Alameda City Fire Department gets collaborative with OneScreen unified video conferencing solution

Case Study Alameda Fire Department

Founded in 1876, Alameda Fire Department is made up of four fire stations and two administrative offices in Alameda, California. Working together, the Department is dedicated to providing a high level of public safety services for their community of over 76,000 residents.

Challenge

The City of Alameda’s Fire Department found it challenging to connect all of their personnel in real time AND visually share, access, and collaborate on files and applications located on their network.

Due to the nature of their mission, Alameda Fire Department personnel need to remain at their respective stations during on-call hours. With four fire stations and two administrate offices, the Department found it difficult to schedule meetings and training sessions that all required participants (both on-duty and of duty) could participate in.

Previously using the Adobe Connect web conferencing platform, the Fire Department frequently experienced excessive latency during their on-site meetings. To add to their dissatisfaction, personnel regularly experienced connection problems when trying to join video conferences from laptops and other mobile devices. Furthermore, the Adobe platform lacked the hardware and tools the Department needed to easily collaborate and share information.

Solution

The City of Alameda’s Fire Department purchased two OneScreen hubware units, which were placed at two different stations. The Department now takes advantage of OneScreen’s high-definition video conferencing, whiteboarding, presenting, training, annotating, and sharing features.

With a clear understanding of Alameda Fire Department’s needs, a OneScreen representatve tailored a customized demonstraton of the soluton for the City’s Department Chiefs. The Chiefs were not only extremely impressed by what they saw, but they also liked the price tag. As a result, the Department purchased two OneScreen all-in-one hubware units.

OneScreen not only offers high definition video conferencing and computing, but also operates on Microsoft Windows 7 – an operating system with which the City’s Fire Department is already familiar and comfortable. The Department also optimizes the OneScreen solution by utilizing new software upgrades and complimentary accounts for OneScreen SofServe – a collaboration hub in the cloud that offers streamlined remote connectivity and productivity.

Results

OneScreen’s simplified HD video conferencing, coupled with easy collaboration tools on one simple device, now provide the City of Alameda’s Fire Department with affordable audio, video, presentation and training tools that don’t compromise quality.

Versatile and simple to use, OneScreen equips the Alameda Fire Department with the ability to conduct audio and video meeting on their terms, with no latency. Personnel can easily join from fire stations, administrative offices or from their own device. In any case, connectivity is always seamless. Department Chiefs and administration now effortlessly share meeting agendas, notes and collaborate on action items using OneScreen 60” and 70” screens.

“We were particularly awe-struck by the quality of OneScreen’s HD video conferencing capabilities. The unit provides staff members with a practically “in-person” experience and lag time was non-existent. All I can say is Wow!”

Chief Daren Olson City of Alameda Fire Department

“Our OneScreen units have connected us better as a department. Our meetings are now more collaborative and we can instantly connect with other stations with a single touch.”

Chief Daren Olson City of Alameda Fire Department

  • Henry C. Dawson, Deputy Fire Chief
    The OneScreen has helped us be more collaborative in our meetings. Training sessions for fire fighters can be held while they are in their districts. The sound and picture quality is amazing. I would definitley recommend this all in one solution to everyone.
    Henry C. Dawson, Deputy Fire Chief
    Mount Prospect Fire Department
  • We love all the OneScreen features including the large screen, picture and sound quality. The OneScreen team provided us with an excellent training session. We would definitely recommend it to everyone. We're very happy that we purchased the OneScreen.
    Hutchinson Police Department
  • The OneScreen has been a great asset to our police department. We're pleased with the support and customer service. The tech support has been available when needed to answer any and all questions.
    Mattapoisett Police Department
  • Eugene Garcia, Deputy Chief
    The OneScreen price point is very reasonable for such an all-inclusive product!  It has improved the quality of our meetings. The sound and picture quality is terrific. We're extremely happy with our purchase of the OneScreen.
    Eugene Garcia, Deputy Chief
    Deputy Chief City of Las Vegas/Las Vegas Fire Department
  • Michele Abbott
    We love all the OneScreen features including the large screen, picture and sound quality. The OneScreen team provided us with an excellent training session. We would definitely recommend it to everyone. We're very happy that we purchased the OneScreen.
    Michele Abbott
    Hutchinson Police Department
  • Scott LeBlanc, Patrol Officer
    The OneScreen has been a great asset to our police department. It's extremely useful for briefings and planning of large events. We're pleased with the support and customer service. The tech support has been available when needed to answer any and all questions.
    Scott LeBlanc, Patrol Officer
    Mattapoisett Police Department
  • Martin Flately, Chief of Police
    I'm very impressed with the overall product. The screen portrays a very precise picture and I plan on using it for planning purposes. I've begun to develop response plans for our interactions with the school campuses using the OneScreen Canvas.
    Martin Flately, Chief of Police
    South Town Police Department